Readers ask: Hotel Receptionist Job Description?

Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.

What are the duties of a hotel receptionist?

Hotel Receptionist Job Duties

  • Greet all guests and assist them with check-in and check-out.
  • Maintain a positive attitude and friendly demeanor.
  • Respond to all guest questions and requests.
  • Answer and forward phone calls.
  • Manage guest bookings and reservations.
  • Keep a tidy and orderly workspace.

What are the duties and responsibilities of a receptionist?

Duties and responsibilities of a Receptionist

  • Meeting and greeting clients.
  • Booking meetings.
  • Arranging couriers.
  • Keeping the reception area tidy.
  • Answering and forwarding phone calls.
  • Screening phone calls.
  • Sorting and distributing post.

What are the duties of a front desk receptionist at a hotel?

Responsibilities

  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms.
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What skills does a hotel receptionist need?

To become a Hotel Receptionist, you’ll need to have:

  • clear speech.
  • a polite manner.
  • a high standard of personal presentation.
  • excellent verbal and written communication skills.
  • a good telephone manner.
  • customer service skills, patience and tact.
  • the ability to be calm and well organised, even when working under pressure.

What skills should a receptionist have?

Here are examples of the soft and hard skills receptionists typically have:

  • Written and verbal communication skills.
  • Customer service.
  • Multitasking and prioritizing.
  • Dependability.
  • Familiarity with Microsoft Office.
  • Problem-solving.
  • Ability to work under pressure.
  • Attention to detail.

What are the qualities of a good receptionist?

7 Qualities to Look for in a Good Receptionist

  • A Positive Attitude. A person’s attitude will always shine through.
  • The Right Technical Skills.
  • Organizational Prowess.
  • Multitasking Skills.
  • Tech-Savvy & Ability To Integrate With Your Industry Software.
  • High Emotional Intelligence.
  • Dependability and Consistency.

What is a front desk job description?

A front desk agent is responsible for checking hotel guests in and out of their rooms. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

What are some front desk duties?

Responsibilities

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests.
  • Answer questions and address complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Receive letters, packages etc.

What is the most important skill of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.

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What is the difference between front desk clerk and receptionist?

A receptionist is an employee taking an office or administrative support position. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks.

What skills do you need to work front desk at a hotel?

14 front desk skills to list on a resume

  • Interpersonal communication.
  • Written communication.
  • Active listening.
  • Foreign language.
  • Attention to detail.
  • Scheduling.
  • Stress management.
  • Problem-solving.

Is a hotel receptionist a good job?

The work of a Hotel Receptionist is one that is regarded as prestigious and highly ranked within the hotel. It is also often seen as the best possible position from which to start your Hotel Career and it comes at no surprise that most Hotel Managers have started their career at the Front Desk and worked their way up.

What qualifications do you need to be a receptionist in a hotel?

Skills and Personal Qualities Needed Welcoming, friendly and helpful. Efficient and professional. Able to use a computer system and telephone or switchboard – though training is usually given on the specific systems at the hotel. Well organised and able to handle several tasks at once.

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